Frequently Asked Questions

Click on the position for which you’d like to apply. You’ll provide your name and email address to our “Talent Community.” From there you’ll fill out a few more pages in our applicant tracking system regarding your employment history and background. Provide your contact information and then upload a current copy of your resume. The whole process only takes a few minutes!

Because we are primarily a financial institution, we’ll conduct criminal background, reference, and credit checks prior to a formal offer of employment, with your consent, of course.

Please contact our team at Careers@MyRocketCareer.com and include a description of the specific accommodation you are requesting and the job title of the position for which you are applying.

Requests for accommodation will not affect your candidacy or our decision-making process.

Click on the Sign In icon in the candidate portal here.

Then click on “Forgot your password.” You’ll be asked to provide your email address. We will email you a new password. If you’ve forgotten your email address, you can contact us at Careers@MyRocketCareer.com

Simply sign in to your candidate portal here and check under “My Applications.”

The majority of our positions are full-time, unless otherwise specified in the position description.

If you’re currently using a mobile device, we recommend trying again on a computer. If you’re still having trouble, contact us at Careers@MyRocketCareer.com.

We’d love the opportunity to talk to you again! Because our job opportunities are always changing, it’s important to keep your profile updated with any changes to your experience and education. Feel free to re-apply every six months.

Once you’ve logged in to your account, you should see a section titled “Tasks Awaiting Me” near the left side of the page. The form you’re trying to access should be spotlighted with an animated exclamation point! If you’re still having trouble accessing either the Application or Credit Consent forms, you can contact your Recruiter directly. If you don’t hear anything within that timeframe, please contact us at Careers@MyRocketCareer.com.

Absolutely! You can find available opportunities for our “Tour of Duty” program by filtering Job Type to “Tour of Duty,”. Here you’ll learn more about our amazing program that creates career opportunities for veterans, service members and their families.

If you call your Recruiter back and receive their voicemail, please leave a detailed message with your name, number and the best time for you to be reached. You’ll hear back within two business days via phone or text. If you don’t hear anything within that timeframe, please contact us at Careers@MyRocketCareer.com.

This answer depends on the position and each unique situation.

It’s possible that our email ended up in your spam folder. We recommend that you check there!

It generally takes our Recruiters and Hiring Leaders a few weeks to review your application. You will be updated via email if you weren’t a match compared to other candidates in process or if the position was filled. After an interview with a Recruiter or Hiring Leader, you will get an update over the phone regardless of the outcome.

Our benefits package goes into effect on your first day with the company. Find out more about our benefits!

We automatically consider all our applicants for ALL open positions. Instead of uploading a resume and cover letter for each position you’re interested in, just apply once. If your Recruiter calls, you can let them know which other positions have caught your eye!

If you’re having trouble saving your application, double-check your information. Common problems include incorrectly formatted dates, and the presence of periods, commas and other special characters. If you’re still having trouble, you can contact your Recruiter directly, or if you don’t have a Recruiter yet, contact us at Careers@MyRocketCareer.com.

Rocket Companies® provides free, secure parking for all team members, in all locations.

We sometimes provide assistance for some of our new team members to relocate. Eligibility is determined case-by-case, so don’t hesitate to ask your Recruiter if you qualify for relocation assistance.