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Cleveland Operations Associate

  • Cleveland, Ohio, United States of America
  • FullTime
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Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit, our, and engage with us on Facebook, Instagram, Twitter and LinkedIn.


The Operations Associate, reporting to the Vice President of Operations and Leasing, is a member of the Cleveland Operations team who supports tactical day to day operations of the team and office environment, often working in collaboration with other teams on projects related to internal and external initiatives.


  • Assists with the management of daily office operational activities, fielding incoming requests and helping to prioritize tasks for the team

  • Manages the overall guest experience in Bedrock’s Cleveland offices, including greeting and assisting visitors when they arrive at the office

  • Collaborates with various internal and external groups to understand business requirements and support the implementation of processes and procedures for the team

  • Oversees coordination and logistics of team member engagement events and supports activation teams with preparation, day-of, and after-care of events

  • Assists with project management by creating assignments, tracking progress, and resolving issues

  • Assists with vendor relationship management, including reviewing and entering purchase agreements, vendor proposals, and invoices for payment

  • Maintains documentation, team databases, and reports as needed and provides support with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings, etc.)

  • Oversees inventory and stock management for snacks/office supplies

  • Ensures on-time fulfillment and shipment of all orders pertaining to office management

  • Supports with onboarding new team members

  • All other duties as assigned


  • High school diploma or GED, or Vocational degree (required)

  • Associate or bachelor’s degree and/or prior technical experience (preferred)

  • Approximately 3-5 years of general work experience in an office environment


  • Ability to problem-solve and to conduct research for special projects, respond timely to inquiries, and present written/oral briefings

  • Ability to work collaboratively with individuals or teams from all areas and levels of the organization

  • Ability to function well in a fast-paced environment

  • Exceptional interpersonal and customer service skills

  • Excellent verbal and written communication skills

  • Strong attention to detail

  • Strong proficiency with Microsoft Office Suite (specifically Excel)

  • Strong planning, organizing, and time management skills

  • Occasional travel required

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.


This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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