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Resolution Analyst

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes

Description

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

  • High school diploma or equivalent education
  • One year of mortgage loan experience, preferably in post-closing or underwriting
  • Ability to follow a variety of instructions in written, verbal or schedule form
  • Effective written and verbal communication skills, superior interpersonal skills and a sense of urgency
  • Solid personal computer skills, including when working with email, record keeping, routine database activity, word processing, spreadsheets, etc.
  • Proficiency in Microsoft Office as well as knowledge of how to work a phone, fax machine, printer and copy machine
  • Strong ability to work independently and within a team to strive for common goals
  • Detail-oriented mindset and the ability to multitask
  • Ability and willingness to work full-time at a minimum of 40 hours per week Monday through Saturday with potential overtime when volume requires

Preferred Qualifications

  • Some college coursework

Job Summary

The Capital Markets team is looking for a Resolution Analyst to research and resolve closing document issues prior to trading. You'll dig deep, ask questions and work with the Capital Markets team to improve the client experience.

Responsibilities

  • Work with internal and external clients to resolve loan issues
  • Obtain outstanding collateral from clients and closing agents
  • Identify patterns and trends within the audit and provide regular feedback to leadership on issues and opportunities for improvement
  • Work closely with the Transaction Management, Operations, Accounting, Servicing and Client Relations teams to ensure loans are made available for trade in a timely manner

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

    Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

    Apply Now