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Assistant Property Administrator - Commercial Property Management

  • Cleveland, Ohio, United States of America
  • FullTime
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About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit, our, and engage with us on Facebook, Instagram, Twitter and LinkedIn.

Position Summary

The Assistant Property Administrator, internally titled Property Administrator, reporting to the Senior Commercial Property Manager, is responsible for supporting Bedrock’s Cleveland Commercial Property Management Team and a portfolio of properties in Downtown Cleveland. The main property in the portfolio is Tower City Center and all other properties are all within walking distance. This role involves supporting the processes of evaluating terms of tenant’s commercial office leases, supporting vendors that support the properties, providing industry customer service to our tenants and their guests, overseeing maintenance work orders of the overall property, to providing administrative support for tenant billing & collections.

Essential Functions

  • Manages Information with the highest level of confidentiality to the Property Administrator

  • Prepares reports, presentations, documents, and other correspondence

  • Serves as liaison to the tenants to ensure quality service

  • Coordinates tenant relation activities

  • Coordinates tenants move-ins and move-outs

  • Ensures the dissemination of information to tenants, team, building contractors, security team, etc.

  • Maintains tenant and vendor files and contact lists

  • Assists in the coordination of service contracts and prepares purchase orders

  • Receives work order requests and reports requests to the responsible team and maintains the associated logs and reports

  • Oversee and provide direction to on-site security, the day porter, and the janitorial team as needed

  • Manages work order queue

  • Prepares tenant rent letters, reconciliations, and invoices

  • Schedules meetings, reserves conference rooms, and coordinates conference calls

  • Creates tenant and vendor badges, and coordinates loading dock access requests

  • Monitors inventory and orders janitorial supplies, office supplies, and snacks

  • Ensures all tenants and vendors have valid certificates of insurance on file

  • Prepares and submits work orders and vendor logs

  • Manages shared electronic building file organization

  • Coordinates daily day porter assignments and weekend coverage schedules

  • Manages all commercial property management team meetings

  • Receives and codes invoices

  • All other duties as assigned

Position Requirements

  • High school diploma or GED, or vocational degree (required)

  • Associates or bachelor’s and/or prior technical experience (preferred)

  • 1 Year of office administration experience (required)

  • 2 years of experience in high level face to face client facing roles (required)

Position Qualifications

  • Able to problem-solve at a basic level

  • Able to perform tasks within established procedures

  • Ability to concentrate and complete tasks

  • Ability to handle customer information

  • Must be organized and have strong attention to detail

  • Knowledge of “CDD” Community Development Districts is highly preferred

  • Knowledge of Real Estate is preferred

  • Exceptional interpersonal and communication skills

  • Relates well to others, builds effective relationships, and can diffuse high-tension situations

  • Strong multi-tasking and prioritizing abilities while being nimble

  • Ability to work on multiple projects at once ensuring all projects are completed

  • Demonstrated integration and strategic planning skills

  • Acts independently

  • Analyzes situations

  • Attends to details and able to multitask

  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.


This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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