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Concierge

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes

Description

Minimum Qualifications

  • Availability to work flexibly, including evening shifts

Preferred Qualifications

  • 1 year of client service, business administration or hospitality experience
  • Proficiency in the Microsoft Office suite

Job Summary

The Concierge drives hospitality within the Rock Family of Companies and serves as the first point of contact for all guests and team members. As a concierge, you'll be responsible for creating a welcoming environment and supporting related business areas.

Responsibilities

  • Create an engaging, first-rate environment in Rock Family of Companies spaces by greeting and assisting visitors, vendors, tenants and team members at welcome desks
  • Troubleshoot issues and answer questions as they arise at welcome desks with a positive attitude and solution-focused mindset, ensuring all clients receive exceptional treatment and any concerns are resolved
  • Process guest and candidate registrations from team members and recruiters to provide extraordinary visitor and candidate experiences and to ensure proper execution of relevant security measures
  • Answer incoming phone calls with a sense of urgency and obtain all pertinent information
  • Provide frontline badging support at welcome desks by administering and performing basic troubleshooting for visitor, vendor and temporary badges
  • Serve as an expert of the local community by constantly researching local events, businesses and other opportunities to experience and engage with the community
  • Assist with light data entry and other administrative tasks when necessary
  • Recognize and report suspicious behavior and activity in or near company properties

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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