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Mail Analyst

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes


RKT Holdings is a centralized hub that delivers thoughtful and innovative solutions for Rocket Companies®. We are the center of operations, technology, marketing, HR, legal, strategy and more that propels our companies forward. Here, we’ll give you the opportunity to launch your career and work with various companies, spanning multiple industries from fintech, to auto and real estate. We offer you the tools you’ll need to succeed, no matter what stage you’re at in your career. You’ll be able to master your craft here by working on complex problems in a collaborative culture and challenging yourself to make a real impact.

Apply today to see all that Rocket Companies has to offer!

Preferred Qualifications

  • 1 year of mailroom experience
  • Foundation of mailroom operations, logistics or related field
  • Mortgage industry knowledge
  • Ability to push and maneuver heavy carts
  • Ability to lift and carry up to 50 lbs
  • Valid driver’s license

Job Summary

As a Mail Analyst, you'll process incoming and outgoing mail and packages, provide client support in package tracking, mortgage document identification, shipping account management and meet daily production needs for pickups/deliveries for the campus locations.


  • Receive, sort and deliver various types of mail, including interoffice, regular and trackable mail/packages to insure accurate and timely delivery
  • Maintain and operate various types of postage and mail machinery
  • Interact with team members throughout the company providing solutions for mail and shipping concerns via ioffice ticketing system, phone, email and face to face
  • Tracking of both internal and outgoing packages including label and shipping account creation as requested
  • Research and reroute generic addressed packages based on mortgage knowledge
  • Contacting logistic vendors to resolve shipping issues
  • Record daily mail volumes for tracking purposes
  • Pick up departmental outgoing mail at various locations
  • Process outgoing team packages as requested by team
  • Maintain inventory of mail supplies
  • Perform other duties as assigned by team leaders
  • Provide courier services using a fleet of cargo vans for mail pickup and deliveries to/from campus locations.

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

Apply Now