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Travel Coordinator

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes

Description

Rock Events is a premiere team of event professionals who provide event production, business travel and hospitality services to Rocket Companies, in additional to venue sales for some of the most sought-after event spaces in the city of Detroit. Borne out of the Rock Family of Companies, Rock Events has managed many of Detroit’s largest gatherings for more than a decade.

Minimum Qualifications

  • 1 years of corporate travel/agency experience
  • Ability to communicate with individuals at all levels of an organization
  • Ability to perform well in a dynamic, fast-paced environment
  • Ability to multitask and manage several responsibilities while maintaining a positive, enthusiastic attitude
  • Ability to assess problems and solve them with a strong sense of urgency and high attention to detail
  • Ability to work with minimal instructions or supervision
  • Able to anticipate business/travel needs and act proactively.
  • Excellent listening, organizational and communication skills

Preferred Qualifications

  • 1 year of experience in the hospitality industry

Job Summary

As a Travel Coordinator, you'll work to coordinate travel for conferences and large company-sponsored events. You'll provide exceptional experiences for clients that meet objectives and impress travelers, always providing a world-class experience.

Responsibilities

  • Oversee conference travel requests including assigning request deadlines and conference tracking, ensuring requests flow smoothly
  • Assist with registering team members for conferences
  • Create and send “Know Before You Go” communication for group trips and conferences
  • Book and organize hotel room blocks for remote travelers, including contacting hotels for availability, sending booking tool activations, managing correspondence and overviewing final bills for accuracy
  • Send surveys and feedback requests to team members and assist with corresponding communication for group related travel
  • Assist with miscellaneous projects and initiatives such as activating team members on the online booking tool Deem, assist with booking air, hotel, and car reservations for business travel, assist with payment for hotel rooms and assist with reconciling hotel charges through the collection of hotel folios
  • Attend planning meeting with the Rock Events Production team to identify any travel components of event and manage those pieces
  • Oversee the relationship with our travel agency’s groups department
  • Handle reservation request in external hotel room blocks, and manage the tracking of these reservations, including setting them up for payment

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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