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Workplace Support Ambassador

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes



Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit, and engage with us on Facebook, Instagram, Twitter and LinkedIn.


Workplace Support Ambassador, internally named Office Operations Technician, are team members on the Office Operations Team who maintain an enjoyable, organized, functional, hospitable, and welcoming environment in our workspaces by providing hands-on support for the physical workspaces that our team members and guests operate within.


  • Follows office workflow procedures to ensure maximum efficiency

  • Assists in vendor relationship management, communicates orders and retrieves invoices

  • Supports and monitors storage room, conducts inventory, restocks supplies as needed

  • Responsible for cleanliness and safety of office areas

  • Responds to requests and performs general administrative duties

  • Actively participates in team meetings or 1:1 meetings and communicates continuous improvement ideas to the Office Operations team

  • Always displays customer service skills to guests & vendors as well as to internal team members

  • All other duties as assigned


  • High school diploma or GED, or Vocational degree (required)

  • Must be able to work in our office Monday through Friday from 7am till 4pm

  • Approximately 1-3 years of general work experience

  • 2 years of experience in an office support, customer service, hospitality, retail or a relevant field (preferred)


  • Ability to problem-solve at a basic level

  • Ability to perform tasks within established procedures

  • Knowledge of Microsoft Office 365 support and maintenance

  • Strong attention to detail

  • Ability to work collaboratively with individuals or teams from all areas and levels of the organization

  • Ability to work in a fast-paced environment

  • Strong written and verbal communication skills


  • Sit or stand in a stationary position

  • Operate computers and other office equipment

  • Adjust or move objects up to 50 pounds in all directions

  • Ascend or descend stairs, ramps, and the like

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.


This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

Bedrock is an equal-opportunity employer.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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