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Environmental Services Supervisor

  • Detroit, Michigan, United States of America
  • FullTime
a man and woman walking in front of a white board with sticky notes



Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit or engage with us on Facebook, Instagram, Twitter and LinkedIn.


The Environmental Services Supervisor leads, oversees, trains, and audits the work of Environmental Technicians. This position ensures that environmental services are completed and done so cost-effectively and efficiently. This includes maintaining accountability for the proper allocation of environmental services employees to related areas. The Environmental Services Team Leader mentors and guides employees in their current role, focuses on professional growth, and provides consistent and continuous input regarding employee performance. Communicates, collaborates, and acts as a resource to all applicable stakeholders regarding environmental care issues.


  • Provides direct oversight to Environmental Technicians in the day-to-day operations of maintaining the cleanliness, maintenance, and safety of our environment

  • Maintains an environment that is sanitary, attractive, and in an orderly condition

  • Plans work and staffing schedules to ensure adequate services are rendered

  • Maintains proper staffing levels

  • Regularly audits Technicians' performance using identified audit processes and established metrics

  • Records and maintains individual team member quality audit summary records

  • Facilitates 1:1 sessions with direct reports, providing support and coaching for identified opportunities

  • Coaches direct reports to ensure they are exemplifying the company’s core values in terms of performance, attitude, and professionalism

  • Prepares and delivers annual and mid-year performance reviews to direct reports

  • Works with HR (Human Resources) Business Partner to handle performance issues, conducting the appropriate disciplinary action

  • Conducts regular maintenance rounds of the entire building, grounds, and systems to evaluate operational needs

  • Monitors and approves timesheets and time-off requests for direct reports

  • Partners with Property Management teams within the assignment portfolio, including regularly scheduled touch-bases to review quality audits, projects, opportunities, building activities, protocols, etc.

  • Partners with Property Management monthly to confirm the buildings' cleanable square footage for 3rd-Party janitorial

  • Supports training opportunities for the Environmental Technicians, including best practices, new processes and protocols, health & safety guidelines, and training on specialized equipment

  • Identifies, facilitates, and supports Journey sessions to address team member opportunities for professional growth and development

  • Ensures Technicians are using approved cleaning products and tools/equipment and protocols, including PPE (Personal Protection Equipment)

  • Proactively initiates vetting process for process improvement opportunities, including providing the supporting business case and potential efficiencies

  • Leads and supports global team initiatives, including those at a building-specific level

  • Responds quickly to all emergencies

  • Effectively manages and deploys human resources in the day-to-day operations according to business needs, ensuring appropriate coverage levels

  • Remains up to date on all site-specific operational procedures and processes

  • Reviews Work Order metrics for team member engagement, coaching accordingly

  • Complies with all Health & Safety requirements and guidelines, including all site-access screenings

  • All other duties as assigned


  • High school diploma or GED, or Vocational degree (required)

  • Approximately 1 to 3 years of supervisory experience in the EVS field (required)

  • Associates or bachelor’s and/or prior technical experience (preferred)

  • 2+ years of janitorial experience

  • Proficiency in basic computer skills, and smartphone skills


  • Able to problem-solve at a basic level

  • Able to perform tasks within established procedures

  • Excellent written and verbal communication skills - ability to read, write, and speak in the English language

  • Skilled in motivating and supervising staff members

  • Ability to interact positively with residents, clients, other personnel, and the public

  • Ability to work under minimal supervision

  • Ability to adjust to change, including processes and assignments

  • Ability to prioritize work assignments and accountabilities

  • Ability to excel in a team environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.


This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.


Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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