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Environmental Services Supervisor (Monday - Friday 8am to 5pm)

  • Detroit, Michigan, United States of America
  • FullTime
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Description

ABOUT BEDROCK

Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site, Book Tower, City Modern, Tower City Center and the May Company Building.

Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.

For additional information about Bedrock, please visit bedrockdetroit.com or engage with us on Facebook, Instagram, Twitter and LinkedIn.

POSITION SUMMARY

The Team Leader, Environmental Services leads, oversees, trains, and audits the work of Environmental Technicians. This position ensures that environmental services are completed and done so cost-effectively and efficiently. This includes maintaining accountability for the proper allocation of environmental services employees and resources to related areas. The Environmental Services Team Leader mentors and guides employees in their current role, focuses on professional growth, and provides consistent and continuous input regarding employee performance. Communicates, collaborates, and acts as a resource to all applicable stakeholders regarding environmental care issues.

ESSENTIAL FUNTIONS

  • Provides direct oversight to Environmental Services Technicians in the day-to-day operations of maintaining the cleanliness, maintenance, and safety of our environment

  • Maintains an environment that is sanitary, aesthetically sound, and in an orderly condition according to Bedrock standards

  • Effectively manages and deploys human resources in the day-to-day operations according to business needs, ensuring appropriate coverage levels

  • Regularly reviews work and staffing schedules with Environmental Services Leadership to ensure proper staffing levels are in place

  • Regularly audits Technicians' performance using identified audit processes and established metrics

  • Regularly reviews Technicians’ audit scores to identify training and development and coaching opportunities

  • Records and maintains individual team member quality audit summary records

  • Facilitates 1:1 sessions with direct reports, providing support and coaching for identified opportunities

  • Coaches direct reports to ensure they are exemplifying the company’s core values in terms of performance, culture, customer service, attitude, and professionalism

  • Prepares and delivers mid-year and annual performance reviews to direct reports

  • Works with HR/TRS (Human Resources/Team Relations Specialists) business partners to address performance issues, delivering the appropriate disciplinary action, including follow-up

  • Conducts regular building – interior and exterior – audit walks, reviewing conditions to evaluate operational needs and opportunities for improvement and/or correction

  • Partners with the building-specific 3rd-Party janitorial supervisors for monthly building audit walks

  • Regularly audits and maintains inventory of building-specific janitorial equipment, including oversight of maintenance issues

  • Manages janitorial supply levels, including the ordering, for the assigned portfolio, ensuring stock levels are appropriately on-hand at all times

  • Manages the janitorial supply spend to budget, including providing monthly variance reports

  • Regularly creates and maintains spreadsheets, including input of data, providing the most up-to-date data and information relative to the assigned portfolio

  • Monitors and approves timesheets and time-off requests for direct reports

  • Partners with Property Management teams within the assignment portfolio, including facilitating regularly scheduled touch-bases to review quality audits, projects, opportunities, building activities, protocols, work force planning, etc.

  • Partners with Property Management monthly to confirm the buildings' cleanable square footage for 3rd-Party janitorial

  • Supports training opportunities for the Environmental Technicians, including best practices, new or revised processes and protocols, health & safety guidelines, and training on specialized equipment

  • Identifies, facilitates, and supports Journey sessions to address team member opportunities for professional growth and development

  • Ensures Technicians are using approved cleaning products and tools/equipment and protocols, including PPE (Personal Protection Equipment)

  • Proactively initiates vetting process for process improvement opportunities, including providing the supporting business case and potential efficiencies and cost implications

  • Leads and supports global team initiatives, including those at a building-specific level

  • Responds quickly to all emergencies, and able to provide direction and updates throughout the incident

  • Remains up to date on all site-specific operational procedures and processes, including required certifications

  • Reviews Work Order metrics for team member engagement, coaching accordingly

  • Complies with all Health & Safety requirements and guidelines, including all site-access screenings

  • All other duties as assigned

POSITION REQUIREMENTS

  • High school diploma or GED, or Vocational degree (required)

  • Approximately 1 to 3 years of supervisory experience in the EVS field (required)

  • Associates or bachelor’s and/or prior technical experience (preferred)

  • 2+ years of janitorial experience

  • Proficiency in Microsoft Office, including Excel, with excellent computer and smartphone skills

POSITION QUALIFICATIONS

  • Excellent verbal and written communication skills: reading, writing and speaking the English language

  • Able to problem-solve at an intermediate level

  • Able to comprehend complex instructions and concepts

  • Able to provide clear directions

  • Able to perform tasks within established procedures

  • Skilled in motivating and supervising staff members in a team-centric environment

  • Ability to interact positively with team members, tenants, contractors – within and outside of Bedrock

  • Ability to work under minimal supervision

  • Ability to adjust to change, including processes and assignments

  • Ability to prioritize work assignments and accountabilities

  • Ability to excel and thrive in a team environment

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.

DISCLAIMER

This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.

BEDROCK IS AN EQUAL-OPPORTUNITY EMPLOYER.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

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