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Director of Conversational Design

  • Remote
  • FullTime
a man sitting at a table with a laptop

Description

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

  • 5 years of experience developing conversational interaction models using platforms such as Alexa Skills
  • Bachelor’s degree in cognitive science, interaction design, computer science, linguistics, psychology, HCI, human factors, other related field or equivalent work experience
  • Demonstrated experience leading conversational design teams
  • Demonstrated ability with recruiting, hiring and retaining design teams
  • Proven experience using Kit, Amazon Lex, Dialogflow, IBM Watson Assistant or similar conversational platforms
  • Advanced demonstrated experience collaborating with technical and business teams
  • Advanced demonstrated experience translating technical requirements to internal and external audiences
  • Advanced experience designing multimodal (voice and visual) user experiences through wireframing, including visual elements
  • Advanced experience with speech recognition or telephony software
  • Advanced experience with speech design, voice user interface design and natural-language interface design
  • Experience with chatbot testing methodologies, tools and processes
  • Conceptual knowledge in a technical field, such as software engineering, data engineering or data science

Preferred Qualifications

  • Familiarity with Amazon Web Services (AWS)
  • 10+ years’ experience in IT, Product or Design, 5+ years' experience specifically in AI or Automation technology
  • Deep understanding of automation and AI technologies and applications

Job Summary

As the Director of Conversational Design, you'll shape the vision for the design and development of AI powered virtual assistants. You'll provide direction and guidance for your team’s overall growth and output and build a strong conversational design practice and influence product and business strategy. You'll define the requirements for artificial intelligence (AI) action and language necessary to guide the client. You'll develop team members while providing your subject matter expertise for team training materials and processes.

Responsibilities

  • Lead a conversational design practice that designs conversational interfaces for voice (Alexa or Interactive Voice Response) interactions and text-based chatbots
  • Establish and drive the design strategy of new Conversational AI capabilities
  • Champion creating a differentiated and competitive conversational experience by using storytelling and persuasion to connect strategy and vision to business-as-usual work
  • Drive quality and user-centric conversational experiences and guide the team to develop best practices
  • Develop an emerging understanding of broader organizational context and goals
  • Develop and measure key performance indicators that correlate with business revenue and financial key performance indicators to define conversational design strategy, benchmark and track performance and measure position in the marketplace
  • Hire and retain top conversational design talent by driving career development and performance
  • Collaborate with technical stakeholders and non-technical stakeholders to define design requirements
  • Develop highly innovative solutions and recommend to executive leadership for prioritization
  • Drive best practices from trends and changes in the broader technology landscape
  • Present team best practices, case studies and success stories both internally and externally

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

Apply Now