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Client Operations Intern - Summer 2024

  • Detroit, Michigan, United States of America
  • FullTime
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Description

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.


Minimum Qualifications

  • Strong knowledge of Microsoft Office Suite, including Excel, PowerPoint, and Word

  • Ability to assess and solve problems with a strong sense of urgency

  • Excellent written and verbal communication skills, with both external and internal audiences

  • Ability to think analytical and creatively

  • Strong attention to detail while taking the initiative on multiple projects

Preferred Qualifications

  • Experience in client-facing positions or internships

Job Summary

Client Operations Interns provide meaningful impact through assisting clients who are at various steps in the mortgage process. As a valued team member, they are empowered to become the voice of the client, listening to needs and acting upon them to make the mortgage process tailored for each client. The goal is to provide an exceptional client experience, every time!

Responsibilities

  • Pull and analyze production metrics on a daily, weekly, and monthly basis

  • Prepare and give presentations to leaders on various projects

  • Proactively look for and act on process improvements ideas

  • Develop ideas and contests to increase productivity and cultivate our culture

  • Complete day-to-day tasks while continuously managing several team projects

  • Improve pipeline efficiency by reviewing loan conditions that require client communication from team members

  • Support client communication through mailing documents, reviewing lead management skills of our bankers, and providing feedback

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We’re passionate about the work we do, and it shows. We’ve been ranked #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine’s Companies That Care List in 2022 and recognized as #7 on Fortune’s list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we’re not your typical employer. We’ll provide you with everything you need to make sure you’re successful here. 

Apply Now