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Candidate Privacy Notice – Canada

 

Last Updated: January 22, 2024

Rocket Mortgage Canada, Rock FOC Technologies Canada (dba Rocket Innovation Studio), and Rocket Homes Real Estate Canada, Inc. retain and process a range of personal information, some of which relates to the individuals who apply to work for us. This Privacy Notice includes details about the personal information we process about job applicants and other individuals who apply to work for Rocket Mortgage Canada, Rock FOC Technologies Canada (dba Rocket Innovation Studio), and Rocket Homes Real Estate Canada, Inc., and third parties whose information is provided to us in connection with the application, such as references (collectively, “Candidates,” “you,” or “your”).

If you accept an offer from us, we will process further information from you in your capacity as a team member (i.e., employee) or contractor, described in further detail in our Team Member Privacy Notice (provided as part of the on-boarding process).

Where we refer to “employment” or “engagement” in this Privacy Notice, we do so for convenience only, and this should in no way be interpreted as purporting to confer employment status on non-employees to whom this Notice applies. This Notice does not form part of any contract of employment or engagement, does not confer any employment status or contractual right on any Candidate or place any contractual obligation on us.

APPLICABILITY OF OTHER POLICIES

This Privacy Notice does not cover information collected about you as a Rocket client or user of Rocket-affiliated websites, mobile apps, or other Rocket products or services. To learn more about our information practices in those situations, please read the privacy policy available on each company’s website.

In some cases, you may provide personal information to third parties with whom we work. By providing your information to these third parties, you understand that your personal information is governed by separate privacy policies which are not under our control. Please contact such third parties for questions regarding their privacy practices.

NOTICE OF PERSONAL INFORMATION COLLECTED

We collect, and have collected in the preceding 12 months, the following categories of personal information:

Category

Examples of Personal Information Collected

Identifiers

Such as your name, mailing address, email address, phone number, driver’s license or passport number, online identifier (including IP address), Social Insurance number, visas and work authorizations, and information regarding your emergency contact(s).

Protected Classifications

Information to support our diversity, equity, and inclusion initiatives or when required by law, such as your gender identity, sexual orientation, date of birth, race, ethnicity, Indigenous identity, and veteran status.

Internet or other similar network activity

Computer or cell phone-related data, such as access points and times.

Geolocation data

Such as information concerning your whereabouts, including geolocation information.

Sensory data

Audio, visual, or similar information, such as cameras, closed-circuit television, and phone call or video conferencing recordings when you interact with our recruiters or other personnel or visit our office locations.

Professional or employment-related information

Such as your resume, cover letter, employment history, licensures, education, skillsets, accolades received, pre-hire assessment, references, criminal or credit history, background check information, information provided by references, results of background checks, and our assessment of such pre-hire information.

Education information

Such as your degrees and academic records.

Inferences drawn from other personal information

Assessments and inferences drawn from any of the information identified above.

“Sensitive” Personal Information

Such as, for example, your Social Insurance number, driver’s license, state identification card, passport number, racial or ethnic origin, or other categories of “sensitive personal information” as that term is defined by federal or provincial privacy law.

 

HOW WE COLLECT YOUR INFORMATION

We collect information you provide directly to us, information that we obtain from third parties, and information about you that we develop during our interaction with you.

Generally, we collect personal information directly from you in circumstances where you provide it (e.g., when you apply to work for us or otherwise provide us with such information). We may also collect personal information automatically, such as when monitoring the use of our premises, equipment, devices, computers, network, applications, software, or similar assets and resources. We may also obtain personal information from your previous employers or educational institutions, third-party service providers (e.g. background screening companies), your named references, legal bodies and publicly accessible sources such as your LinkedIn profile and other social media platforms.

HOW WE USE PERSONAL INFORMATION/BUSINESS PURPOSES

We use personal information about you related to the assessment of your application, in compliance with our legal obligations, in the legitimate interests of each business, and where we otherwise have your consent. These purposes include:

  1. Administering the application process and assessing your skills, qualifications, and suitability for the position.
  2. Conducting pre-employment background checks, reference checks, and identity and information verification.
  3. Carrying out legal duties and regulatory compliance functions.
  4. Conducting consultations or negotiations directly or through representatives.
  5. Maintaining your application record for current and future hiring processes, including to communicate with you and providing you with information regarding potential career opportunities.
  6. Monitoring and action programs to ensure equal employment opportunity.
  7. Marketing and promotional opportunities.
  8. To provide you with further potential employment or engagement opportunities with our business partners.
  9. As otherwise related to your application to work for one of the Rocket Family of Companies.

Please note that your demographic and other protected status information, such as race, gender, or age, is not used for any employment-related purpose that affects the terms and conditions of your potential employment or engagement. 

HOW WE DISCLOSE YOUR PERSONAL INFORMATION

We may disclose personal information in certain circumstances, including: to comply with our legal obligations; to protect the rights and property of our clients and the public; to detect and respond to suspected illegal activity and threats to the health or safety of any person or of our systems or services; to maintain our business operations, including, for example, by providing or enabling our service providers, professional advisors, and other similar entities to assist with the administration of communication platforms and facilitate internal programs relating to diversity, inclusion, and anti-discrimination; and with your consent or at your direction. In the preceding 12 months, we have disclosed personal information to the following categories of recipients for the business purposes described in this paragraph:

Category of Personal Information

Categories of Recipients

Identifiers

Recruitment and personnel management service providers, fraud detection and security service providers

Characteristics of protected classifications under provincial or federal law

Recruitment and personnel management service providers

Commercial information

Recruitment and personnel management service providers

Internet or other similar network activity

Fraud detection and security service providers

Geolocation data

Fraud detection and security service providers

Sensory data (e.g., audio recordings)

Recruitment and personnel management service providers, fraud detection and security service providers

Professional or employment-related information

Recruitment and personnel management service providers

Inferences drawn from other personal information

Recruitment and personnel management service providers

Sensitive Information

Recruitment and personnel management service providers, government authorities, regulators

 

We may also disclose aggregated or de-identified information, which cannot reasonably be used to identify you. We process, maintain, and use this information only in a de-identified fashion and will not attempt to re-identify such information except as permitted by law.

TRANSFER OF PERSONAL INFORMATION

Your personal information may be transferred (or otherwise made available) to our affiliates and other third parties who provide services on our behalf. Your personal information may be maintained and processed by Rocket and its affiliates and third-party service providers in the US, Canada or other jurisdictions. In the event personal information is transferred to a jurisdiction that is different from your home jurisdiction, please note that it will be subject to the laws of that jurisdiction and may be disclosed to or accessed by the courts, law enforcement and governmental authorities in accordance with those laws. Our service providers are given the information they need to perform their designated functions, and are not authorized to use or disclose personal information for their own marketing or other purposes.

ADDITIONAL INFORMATION REGARDING YOUR PRIVACY RIGHTS

Subject to certain limitations and depending on provincial laws where you live, you may have the right to access, update, and correct inaccuracies in your personal information in our custody and control. You may request access to, updates to and corrections of inaccuracies in personal information we have in our custody or control by emailing or writing to us at the contact information set out below. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records.

You may contact the Rocket Mortgage Canada Privacy Officer by email at privacy@rocketmortgage.ca or by mail at the following address:

Rocket Privacy Officer
156 Chatham St. West
Windsor, Ontario
N9A 5M7

 

You may contact the Rocket Innovation Studio Privacy Officer by email at Privacy@rocketinnovationstudio.ca or by mail sent to:

Rocket Innovation Studio (ROCK FOC TECHNOLOGIES CANADA ULC)
156 Chatham Street West
Windsor, Ontario, Canada
N9A 5M6

 

For more information on your privacy rights as a Candidate, you can also contact the Onboarding Team at Careers@MyRocketCareer.com.

 

DATA RETENTION

The length of time we retain your personal information depends on the status of our relationship with you and the requirements of applicable law. We will retain your personal information for as long as your engagement with us lasts, and for a certain period thereafter, after which point it will be deleted or archived in accordance with applicable law. To determine that period, we take into account a number of factors including our legal and regulatory obligations (such as financial reporting obligations and equal opportunity or anti-discrimination reporting obligations) and whether we may need to retain personal information to resolve disputes, make and defend legal claims, conduct audits, pursue legitimate business purposes and/or enforce our agreements.

CONTACT US

If you have any questions about this Privacy Notice, please contact our Onboarding Team at Careers@MyRocketCareer.com.